Privacy Policy

Your privacy matters to Shoppers Ghana.

01

Introduction

Welcome to Shoppers Ghana. We respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, placing an order, contacting us, or using any of our services.

This Privacy Policy explains how Shoppers Ghana collects, uses, stores, and protects information relating to customers and visitors to our website.

02

Information We Collect

When you use our website, we may collect information that you voluntarily provide to us, including:

  • Your name and contact information.
  • Email address and telephone number.
  • Delivery and billing address.
  • Account login information.
  • Order and transaction information.
  • Information you provide when contacting customer support.
03

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your browser type, device information, operating system, IP address, pages visited, and general website usage information.

This information helps us maintain website security, improve performance, understand how customers use our website, and provide a better shopping experience.

04

How We Use Your Information

Information collected through our website may be used for the following purposes:

  • To create and manage customer accounts.
  • To process and fulfill orders.
  • To arrange delivery of purchased products.
  • To process payments and verify transactions.
  • To communicate with customers regarding their orders.
  • To respond to customer enquiries and support requests.
  • To improve our products, services, and website.
  • To prevent fraud, abuse, and unauthorized activity.
05

Customer Accounts

If you create an account with Shoppers Ghana, you are responsible for keeping your login credentials confidential.

Please notify us if you believe that your account has been accessed without your authorization.

06

Payment Information

Payments may be processed through third-party payment providers or financial institutions.

Shoppers Ghana does not intentionally request or store sensitive payment credentials such as your full card PIN or other confidential authentication credentials.

Payment information may be handled by the applicable payment provider according to its own privacy and security policies.

07

Orders and Delivery

We use customer information to process orders, calculate applicable charges, arrange delivery, and provide order-related communication.

Store Address

Accra, Ghana

08

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember user preferences, maintain shopping sessions, improve website functionality, and understand website usage.

Cookies may be necessary for certain parts of the website, including shopping cart and account functionality.

09

Data Security

We take reasonable steps to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10

Sharing of Information

We do not sell or rent customer personal information for commercial purposes.

Information may be shared with trusted service providers when necessary to operate our business, process payments, fulfill orders, provide delivery services, maintain the website, or comply with applicable legal obligations.

11

Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send information about products, promotions, offers, or other updates from Shoppers Ghana.

You may unsubscribe from promotional email communications where an unsubscribe option is provided.

12

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of websites that are operated by third parties. We encourage you to review their privacy policies before providing personal information.

13

Children's Privacy

Our services are intended for general customers and are not specifically directed at children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

14

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction, updating, or deletion of certain information.

To make a privacy-related request, please contact Shoppers Ghana using the contact information provided below.

15

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.

Any updated version will be published on this page. We encourage customers to review this page periodically.

16

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, please contact us.

Address Accra, Ghana