We want you to be satisfied with every purchase from Shoppers Ghana.
At Shoppers Ghana, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return the item according to the conditions outlined below.
Items may be returned when they meet the following requirements:
Customers should contact Shoppers Ghana as soon as possible if they wish to return an item.
The exact return period may depend on the product purchased and the circumstances of the return. Please contact our customer support team before sending an item back.
If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, you may be asked to provide photographs or other information showing the condition of the item.
Certain products may not be eligible for return because of their nature, condition or applicable restrictions.
Return delivery costs may depend on the reason for the return.
Where the return is caused by an incorrect, damaged or defective item supplied by Shoppers Ghana, please contact us before arranging the return so that we can advise you on the appropriate procedure.
Once a returned item has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will normally be processed using the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution used for the original transaction.
Where applicable, customers may request an exchange instead of a refund.
Exchanges are subject to product availability and the condition of the returned item.
To request a return, please contact Shoppers Ghana using the contact information provided below.
Please contact Shoppers Ghana before sending any product back. This helps us provide the correct return instructions and ensures that your return can be processed properly.