Terms & Conditions

By accessing, browsing or purchasing from Shoppers Ghana, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

These terms apply to all visitors, customers, users and other persons who access or use our website.

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation of the website or the rights of other users.

• You must provide accurate information when placing an order or creating an account.
• You must not use the website for fraudulent, unlawful or unauthorized activities.
• You must not attempt to gain unauthorized access to any part of the website.
• You must not interfere with the security, functionality or availability of the website.

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and other information displayed on our website are accurate.

However, product colours and appearance may vary depending on your device, display settings, photography and other factors.

We reserve the right to correct errors, update information or change product availability without prior notice.

All prices displayed on the website are shown using the applicable store currency and may include or exclude applicable charges depending on how the product or checkout is presented.

The applicable currency for this store is GH₵ (GHS).

We reserve the right to change product prices, promotions, discounts and other charges at any time.

Price changes will not normally affect orders that have already been successfully confirmed, except where correction is required because of an obvious pricing or system error.

Placing an order through our website constitutes a request to purchase the selected products.

An order may be subject to confirmation, payment verification, product availability and other applicable checks.

We reserve the right to cancel or decline an order where necessary, including situations involving unavailable products, incorrect pricing, suspected fraud or technical errors.

If you create an account with Shoppers Ghana, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activities carried out through your account and should notify us promptly if you believe your account has been accessed without authorization.

Customers must provide valid payment information when using an online payment method available through the website.

Payment transactions may be processed through third-party payment providers. Such providers may have their own terms, conditions and privacy policies.

An order may not be processed until the required payment has been successfully confirmed where prepayment is required.

We will make reasonable efforts to deliver orders to the address provided during checkout.

Delivery times may vary depending on the destination, product availability, courier services, weather, public holidays and other circumstances.

Customers are responsible for providing accurate delivery information.

Returns, refunds and exchanges are handled according to our Return Policy .

Customers should review the return policy before requesting a return.

Unless otherwise stated, the content available on this website, including text, graphics, logos, images, designs and other materials, belongs to or is licensed to Shoppers Ghana.

You may not reproduce, distribute, modify, publish or commercially exploit our content without appropriate authorization.

Our website may use third-party services for payment processing, delivery, analytics, communication, hosting or other functions.

Third-party services may operate under their own terms and privacy policies. We encourage customers to review those policies where appropriate.

We aim to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, network issues or other circumstances beyond our reasonable control.

To the extent permitted by applicable law, Shoppers Ghana will not be responsible for losses or damages arising from circumstances beyond our reasonable control.

Nothing in these terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

Your use of this website may involve the collection and processing of personal information.

Please review our Privacy Policy for information about how customer information is handled.

You must not use this website to:

• Commit or facilitate unlawful activities.
• Attempt to gain unauthorized access to systems or accounts.
• Submit false, fraudulent or misleading information.
• Introduce malicious software or harmful code.
• Interfere with the normal operation of the website.

We may update these Terms and Conditions from time to time to reflect changes in our business, services, technology or applicable requirements.

Updated terms will be published on this page. Continued use of the website after changes have been published may constitute acceptance of the updated terms.

These terms shall be interpreted and applied in accordance with applicable laws governing the operations of Shoppers Ghana.

Any disputes should first be addressed through good-faith communication with our customer support team.

If you have questions about these Terms and Conditions, please contact Shoppers Ghana.